50 Nashdene Rd, Unit 103 Toronto, ON M1V 5J2, Canada +1 647-991-4624

FAQs

Home Preparation

  • It is essential that the home is prepared for the photography appointment and ready upon the arrival of the photographer.
  • We have created a Photography Preparation Checklist – you can use this as a guide to prepare the home. Unless otherwise arranged with the photographer, a home that has not been prepared will not be photographed and must be rescheduled

Terms and Conditions of Service

  • Place your order online or by email to schedule your appointment. We appreciate several days advance notice but will always do our best to accommodate short notice bookings.
  • Travel fee may apply for on location shoots (Mileage beyond the first 20 KM, from postcode M1V, ON: $25 plus)
  • All the virtual tour prices, fees and extra charges are subject to change without notice and subject to 13% HST.

The Shoot:

  • The shoot will typically take between 45 minutes and 2 hours depending on property size and service chosen.
  • Unless you would like the dog, cat, parrot featured in your MLS marketing photos, please contain all pets in a room(s) that will not be photographed.
  • Please try to minimize the amount of people in the home during the photography shoot. It is very difficult to create virtual tours, videos or even stills when people are moving around the house.
  • Please do not book showings or other appointments during the photography session!

 

Q?

What would happen to my virtual tours if your servers were to fail?

A.

We use a virtual tour technology that relies on a series of back up servers located in multiple locations throughout the North America. If one server were to fail, the next available back up server would kick in. This is called mirroring and the system is designed to ensure that the virtual tours experience maximum up time.

Q?

Can I place a printable flyer or floor plan on my tour?

A.

Yes. There will be an extra charge. Just supply us with it!

Q?

Can music or audio be added to my tour?

A.

Yes. Free streaming music can be added. Pricing for other audio solutions, you can contact us for features section of our Tour Packages.

Q?

Is there an additional charge for the setup of real estate tour templates/skins by your logo staff?

A.

No. We provide a customer banner, logo and photo where needed. We can even change the skin color and text colors if you like.

Q?

If I change my company or contact info, do I have to recreate my tours?

A.

No. If you change your contact information, you simply let us know and we’ll update the changes in your online profile. All of your tours will automatically update and the existing links to the tours will remain the same

Q?

How long do the tours take to download?

A.

Our technology provides large clear images that download fast. Almost instantly on cable or DSL connections, and 5-20 seconds slower modems.

Q?

Is special software or plug-ins needed to view the tour?

A.

No. Any standard browser (Explorer, Safari, Firefox, etc.) on either PC or Mac that has Java can view the tours.

Q?

What are the benefits of a virtual tour?

A.

Virtual tours are available 24 hours a day and have been proven to generate interest. A Virtual Tour is the Hottest marketing tool available for real estate listings. The Tour window is designed to not only market your listing, but also yourself.

Q?

When will my tour expire?

A.

Your virtual tour will be hosted on our servers for full year free. Hosting after that costs just $20/ per year for a typical tour. You have the ability to contact us to take down the virtual tour at any time.

Q?

How easy is it to order a tour and how quickly will it be be online?

A.

Ordering is as simple as a phone call or completing a short form. We can shoot the tour as soon as like and tours are typically online within 24-48 hours of being photographed (excluding weekends).

Q?

How many images (virtual and still) can be included in each tour?

A.

The tour window supports up to 40 scenes in any combination. Please refer to the Optional Features or Order Form regarding prices.

Q?

What exactly is a Marketing Partner Banner Ad, and how many can be placed on my tour?

A.

There is a banner ad (216×112) in the top right side of your branded tour window. There is no additional fee.